If you want to report a bug please provide the following information:

• Can you reproduce the bug? If so, please describe the steps that lead to the error you're encountering. Be as precise as possible.
• Which version of the product are you using?
• Which version of Windows are you using?
• If an error message was displayed, please quote the exact content of that message.

Here you will be able to find some questions and answers about Billing and Ordering FAQs.

Is it safe to use my credit card online?
How will I know if my order has been processed?
Can I pay by phone?
How do I change or cancel my order?
Can I use my "Single License" on all of my machines?
I've registered your software, but I've lost my registration details - what now?
What are the available payment methods?

Is it safe to use my credit card online?
Yes. When you use your credit card to purchase any of our products, rest assured that your transaction information is transmitted over a secure connection. All our order pages use Secure Sockets Layer (SSL), an advanced encryption technology. This technology safeguards your personal and credit card information. If you would like to know more information on how secure your online order please contact us at sales@dawningsoft.com. [Top]

How will I know if my order has been processed?
Once we processes your order (immediately on submission), we will send you an e-mail confirmation and display your PowerCHM registration and license information. [Top]

Can I pay by phone?
Yes, please find below phone numbers to place your order by phone:

• Toll Free (US and Canada only):
  888-447-1175
• Standard (International):
  952-646-5558

How do I change or cancel my order?
To request an order change or order cancellation please contact us at sales@dawningsoft.com. [Top]

Can I use my "Single License" on all of my machines?
Yes. One registered copy of our products may either be:

* Used by a single person who uses the software personally on one or more computers.

OR

* Installed on a single computer and be used non-simultaneously by multiple people.

If the registered version of our products is to be accessed through a network, then you must obtain individual licenses of the product for each of the computers that will access our products. For example, if 10 different computers access the product on the network, then each computer must have it's own product license, regardless of whether they use the procudt at different times or concurrently. [Top]

I've registered your software, but I've lost my registration details - what now?
Please send us your Order ID or at least the email you used when placing your order to sales@dawningsoft.com, and we will instantly send you your registration details again. Please note that we will only re-send the registration details to the email address you used while placing your order. [Top]

What are the available payment methods?
Please visit our product order forms on our eCommerce partner eMetrix. [Top]